A Message to Our Valued Owners:
We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction.
Subaru is initiating a service program to replace the left and right rear lap-shoulder seat belt assemblies in certain 2019 model year Crosstrek vehicles. The seat belts are equipped with dual locking mechanisms; a webbing sensor lock and a G-sensor lock. A pawl spring may have been improperly installed by the seat belt manufacturer, which could affect the webbing sensor lock performance. However, the G-sensor lock performance is not affected by this condition; and as a result, the vehicle maintains FMVSS compliance through the use of G-sensor locking mechanism.
WRA-20 Service Program FAQs:
Q: What should I do?
A: Please contact your Subaru retailer (dealer) for an appointment to have this repair performed, free of charge.
Q: What will be done to the vehicle?
A: Subaru will replace the left and right rear lap-shoulder seat belt assemblies in your vehicle at no cost to you.
Q: What Subaru models are involved?
A: Certain 2019 model year Crosstrek vehicles.
Q: Do I need to make an appointment?
A: Yes. Please contact your servicing Subaru retailer to set up an appointment to ensure that the retailer can allocate a time slot to best accommodate you.
Q: How much will this service program cost?
A: This service program will be performed free of charge at any authorized Subaru retailer.
Q: Do I have to return to the retailer where I bought the car?
A: Any authorized Subaru retailer will be able to perform this service program free of charge for you.
Q: Can I have this service program performed at an independent repair facility?
A: Only an authorized Subaru retailer can perform this service program free of charge to you.
Q: If I live in Canada do I have to return to the United States to have this performed?
A: Any authorized Subaru dealership in either the United States or Canada is capable of performing this service program.
Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please update owner information online, at www.subaru.com/customer-support.html , by selecting Email Us then selecting Update Address from the drop-down menu.